Welcome. My name is Eunjae Jennifer Kim, an outgoing, adaptable and driven individual striving towards a career in instructional design and educational technology. Thank you for taking the time to look through my work.
Methodology: Began with a needs analysis through an interview with catering department event managers and coordinators. Received feedback on the gap between what was current performance and what was desired performance of banquet servers. A main issue that was addressed was the lack of training time given to new servers. Due to a low roll-over rate of hired servers, training needed to be given before every banquet.
Result: low retainment of information in servers.
Designed a module to create a foundation of knowledge for servers new to the San Diego Zoo Global catering department. New servers were presented with information on how to set a proper banquet table for dinner, lunch, and breakfast.
Used Adobe Captivate to design the prototype module for presentation. Simulations and training information were placed through out the module to enhance engagement in learners.